Refund policy

Returns ('Dry' Non-Perishable Goods only)

If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery. Please note that we can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh or frozen products. Returns must be made at your own cost within 7 days of receiving your delivery and must be received in their original condition.

Damaged Products

If any of your products are damaged in any way upon receipt, please call us on 01845 567 709 or email us at sausages@heckfood.co.uk  Please send an image of the damaged product along with your Order Number and an explanation of the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Cancellations ('Dry' Non-Perishable and Frozen Goods only)

Requests for cancellations must be made before midnight on the day before your Dispatch Date - see your Order Confirmation email and Order History for details. 

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