FAQ's

Yes, the full range of HECK products are gluten-free! Always have been, always will be. 

Products containing diary include the Chicken Italia range and the Pork Italia Sausages. These recipes use mozzarella. Our Steak & Butter burgers also include butter in their recipe. Everything else made by HECK is totally gluten-free and dairy free. 

No. All our products are soya-free including our Meat-Free Sausages which were previously made using soya.

On each product page on our website you will find full nutritional details and ingredient lists. Allergies are highlighted in bold. If your question isn't answered there, then Get In Touch with us.

Our Meat-free Chipololatas are all suitable for those following a vegan or vegetarian diet. We have more vegan products in the pipeline so keep your eyes peeled!

We use sulphites in all our products. This is so that they can have a longer shelf life and therefore reduces food waste. 

Our pork sausages are filled into beef collagen casings and all chicken have an alginate casing which is seaweed-based. Our meat-free sausages have also got an alginate casing. Our burgers are skinless.  

All our vegan products are plant based. They are made from vegetables, seeds and pulses - these ingredients vary from each individual product. We use a Calcium Alginate casing which is a seaweed-based casing. 

No, we’re a completely nut-free premises.

Our pork and chicken are not free-range or organic. The pork we source is a mixture of outdoor and indoor bred, and the chicken is all barn reared and sourced to strict welfare standards.

In the UK, around 60% of pork is indoor-reared, and 40% is outdoor-reared. We don’t label our sausages as outdoor-reared or organic pork because we use a mixture to meet demand. What matters most to us is working with responsible farmers who prioritise animal wellbeing.

We’ve spent over 30 years in pig farming and believe the key to happy animals is good stockmanship - not just the farming system. For example, pigs prefer indoor shelter during cold months, so we work with trusted farms that understand animal needs and make common-sense decisions to keep them comfortable and healthy.

We carry out regular visits to ensure high levels of care are consistently met. From farm to factory, every step of the process is carefully reviewed and audited by our team to make sure those standards are upheld.

We’re also collaborating with retailers and advocacy groups to push for clearer labelling and more informed choices for consumers.

If you have any questions about our production or farming practices, feel free to reach out at sausages@heckfood.co.uk.

You choose a suitable delivery date when you place your order. We offer deliveries on a Tuesday, Wednesday, Thursday or Friday.

Deliveries for the UK Mainland:

Delivery is free with the purchase of any bundle and any basket over £29.99.

Deliveries to Northern Ireland:

These orders are on a 48 hour service. Orders less than £29.99 will be charged £13 for P&P. Any orders over £29.99 will be charged £6 for P&P.

The Republic Of Ireland:

Deliveries to the Republic of Ireland are still suspended. Any orders placed will be fully refunded.

We're trying our best to work with the couriers to have this service back up and running soon. We will keep everyone updated via our social media channels and our website.

HECK! products are widely available in a range of supermarkets, so have a look on our stockist finder to find the nearest store in your area.

We send our bangers, burgers, balls and mince out in insulated boxes so that the food is kept nice and cool. The outer box is made from fully recyclable cardboard and comes with an insulated bag inside. We add ice packs to each order to ensure the contents is kept at a safe temperature on its journey to you.

All of our products arrive fresh, but are suitable for home freezing.

The our products will have a minimum of 5 days shelf life when delivered.

Firstly, we’re really sorry that we made a mistake, so let us help fix that. Please contact sausages@heckfood.co.uk - we will either offer a refund for the missing packs or send out some repacement products.

We use DHL to deliver our parcels. They aim to deliver to you between the hours of 8am-6pm. Busy periods may affect these delivery hours, but you should be able to track your parcel if you give us your email address and phone number when you order.

If you have any additional delivery instructions or have a specified safe place, please add this information into the box provided when you place your order. The couriers will only leave your parcel in a safe place if you've provided this information.

You will be able to track your order if you give us your email address and/or your phone number when you place your order. Once the courier has your parcel, they will keep you updated with it's progress.

HECK products are perishable goods, so they need to be kept very cool. Although our packaging is designed to keep the products cool for 48 hours, unfortunately it can take our courier more than 48 hours to reach some postcodes and areas. We certainly wouldn’t want anyone to have a warm delivery of bangers - yuck!

Due to ferry crossing issues, we still can’t deliver to the following Scottish postcodes: ZE and HS. Other postcodes which can't be reached are KW15 - 17, TR21 - 25, PH42 - 44 and PA 42 - 78. 

Unfortunately, we are unable to offer mail order services to the following areas: Northern Ireland, Channel Islands, Isles of Scilly, Isle of Man, Orkney, Shetland, Outer Hebrides & Inner Hebrides too.

Yes, you can freeze all our products on day of purchase! Bulk buy for the freezer so that you never run out! 

PLEASE DEFROST OUR PRODUCTS FULLY BEFORE COOKING IF YOU PURCHASED HECK PRODUCTS FRESH, AND THEN PUT THEM IN YOUR FREEZER.

DO NO REFREEZE ONCE DEFROSTED.

Please ensure all products are piping hot throughout before consuming.

With everyone’s freezer being different, it varies. Our packaging advises up to a month, however we have had them in the freezer for longer and this hasn’t compromised the quality - but please use your own judgement here.

You can grill, fry, air-fry, saute, barbecue and bake almost all our products. Cooking instructions are on each product packaging for tips on best ways and cooking times so make sure you check out the packaging as each product has slightly different cooking instructions.

CHIPOLATAS & COCKTAILS:

Pan-fry for best results: Pre-heat a pan on a medium heat. Add a little oil and pan-fry for 8-10 minutes, turn occasionally.

To grill: Place on the middle shelf under a pre-heated medium hot grill for 12-14 minutes, turn occasionally.  

CHICKEN BURGERS:

Pan-fry for best results: Pre-heat a pan on a medium heat. Add a little oil and pan-fry for 12-14 minutes, turn occasionally.

To grill: Place on the middle shelf under a pre-heated medium hot grill for 18-20 minutes, turn occasionally.

CHICKEN MINCE:

Pan-fry for best results: Pre-heat a pan on a medium heat and add one tbsp of vegetable/olive oil. Add a quarter of the minced chicken and break up into pieces, and gradually add the remaining mince. Stir frequently. Cook for 8-10 minutes until thoroughly cooked.

PORK SAUSAGES:

Pan-fry for best results: Pre-heat a pan on a medium heat. Add a little oil and pan-fry for 14-16 minutes, turn occasionally.

To grill: Place on the middle shelf under a pre-heated medium hot grill for 16-18 minutes, turn occasionally.

VEGAN PRODUCTS:

Pan-fry for best results:  Pre-heat a pan on a medium heat. Add a little oil and pan fry for 10-12 mins, turning regularly. Check product is piping hot throughout before serving. Do not re-heat.

All of our plastic & cardboard packaging is fully recyclable.

A huge responsibility lies in the hands of us as consumers, so we recycle correctly. We must educate the population to get this right!

It is really important to us that whilst we are conscious about the effect of our packaging on the environment, we must also ensure that we don’t increase food waste which is just as big a problem for the environment as plastic waste if not a bigger problem. We must also make sure we meet health and safety regulations. It is important to us that we make sure that whatever packaging we use we can still maintain the shelf life of the product and ensure as little food waste as possible, in the factory, supermarket and your home. We are currently still in the process of looking for alternative packaging that is fully recyclable and doesn’t increase food waste. If you have any ideas or suggestions, then please don’t hesitate to get in touch with us sausages@heckfood.co.uk.

Our cardboard sleeves

We want to let our customers know that paper packaging isn’t bad. It’s durable, attractive, renewable and recyclable, as well as serving a purpose; giving you all the information required about the product within it!

Our plastic trays

There are many controversies surrounding the use of plastic packaging which is affecting global pollution.

Our tray supplier uses 90% recycled, previously used and post-consumer waste. This percentage used to be someone else’s packaging, and it’s all 100% recyclable so it will therefore end up being someone else’s packaging in future. 

Our products are currently only available within the UK.

Our products are not available in ROI, only the UK. We are working on this for the future though!

Unfortunately we don’t have any listings in stores in Northern Ireland at the moment, however we’re currently working on getting our products onto the shelves.  Hopefully it won’t be too long until you see them in your local supermarkets!

You can order from our mail order system if you have a Northern Ireland postcode.

The following retailers stock a variety of HECK products in selected stores: Amazon Fresh, ASDA, Booths, Coop, Morrison’s, Ocado, Sainsbury’s, Tesco & Waitrose. Some of these retailers stock our proucts on their online shop too! Find more details of which products are stocked by which supermarkets here. 

Unfortunately we don’t have any vouchers or coupons, but if you don’t already then please follow us on social media to keep up-to-date with our latest offers.  You can find HECK on Twitter, Facebook and Instagram. 

Our office is open Monday to Friday - 9am until 5pm.

If you call outside of office hours or don't get an answer, please feel free to leave us a message and we will get back to you as soon as we can.

We aim to get back to all emails and messages within 48 hours, however during busy periods it may take us slightly longer – so please bear with us! Thank you.

For all queries please contact sausages@heckfood.co.uk or call 01845 567709. We aim to get back to you within 48 hours.

Factory visits have been on hold since COVID 19, as our factory floor is a high-risk environment.

We have always loved showing visitors around our factory. If this is something you’d be interested in, please get in touch via sausages@heckfood.co.uk - we will have a look at our diary and see if we can get something organised.