Nutrition & Allergy Advice
Are all HECK sausages gluten-free?
Yes, the full range of HECK products are gluten-free! Always have been, always will be.
What about dairy?
The only products that contain dairy are the Pork and Wensleydale chipolatas, and the Chicken Italia range which contain mozzarella. Everything else made by HECK is totally gluten-free and dairy free.
I have other allergies, how do I find out about these?
On each product page on our website you will find full nutritional details and ingredient lists. Allergies are also highlighted in bold. If your question isn't answered there, then Get In Touch with us.
Which of your products are vegan?
Our Super Green, Thai Style Vegan, Bollywood Bangers, Vegan Breakfast, Beet Goes On, Ultimate Vegan Burger, Vegfurter and the Meat-free range are all vegan and we have more vegan products in the pipeline so keep your eyes peeled!
Why do you use sulphites?
We use sulphites in all our products except our frozen, vegan range. This is so that they can have a longer shelf life and therefore reduces food waste.
What are our sausages filled into?
Calcium Alginate casing which is a seaweed-based casing. Our burgers are skinless.
What ingredients do you use in your vegan products?
All our vegan products are completely plant based. They are made from vegetables, seeds and pulses and these vary from each individual product. We use a Calcium Alginate casing which is a seaweed-based casing.
Do any of your products contain nuts?
No, we’re a completely nut-free premises, both the meat and the veg factory.
Is your meat free-range?
Our pork and chicken are not free range or organic. The pork that comes into our production process is a mixture of outdoor and indoor bred pork. We use British meat for all of our products. This includes British pork, and British chicken breast & thigh for our sausages & burgers. We buy British because we believe British meat has the highest standards of husbandry.
Before we started making our own sausages we were pig farmers for 20 years, so we know that it is a good farmer that determines a happy animal, not the farming system. We only buy from farms that put the welfare of the animals first, ensuring that they are happy healthy pigs & chickens. Pigs actually don’t like running around outside in the middle of winter (after all they don’t have much hair on their backs). They prefer to be inside. If the farming system had a name it would probably be called “common sense” farming.
In the UK, about 60% of pork comes from indoor reared and 40% from outdoor. Because we don't specify outdoor or organic pork, we have a mixture in our sausages.
British Welfare standards are set out by the Department of Environment and Agriculture (DEFRA) and are legally binding. The standards were developed by the Farm Animal Welfare Council and known as the Five Freedoms. These form a logical basis for assessing animal welfare within any husbandry system, together with the actions necessary to safeguard animal welfare. The Five Freedoms are:
Freedom from hunger and thirst by ready access to fresh water and a diet to maintain full health and energy; Freedom from discomfort, by providing an appropriate environment including shelter and a comfortable resting area; Freedom from pain injury or disease, by prevention or by rapid diagnosis and treatment; Freedom to express most normal behaviour by providing sufficient space, proper facilities and company of the animals own kind and Freedom from fear and distress, by ensuring conditions and treatment to avoid mental suffering. Full detail's on the government code is below.
In pig farming, some pigs have their tails docked because of welfare reasons. This must be carried out by either a vet or a trained person in the most humane and pain freeway. The Real Welfare report estimates that 70% of UK pigs have their tails docked. As farmers ourselves, we know that it is necessary sometimes to dock tails, but only by a trained vet after an expert assessment.
As an extra layer of transparency, we believe you can also see for yourselves the farms which have a high quality of husbandry, with good stock men and women who understand the animals needs, whether it's chickens or pigs. We also have a programme of visits to our farmers and meat processors, so we can guarantee for ourselves the standards of husbandry, based on our own experience and the British standard. Our supply is completely transparent to us and via our suppliers we know exactly where our meat comes from. And we take that ethos right through to our factory. Very soon you'll be able to visit us at Heck HQ when our visitor centre is built to see for yourselves how Heck Food is made. We are also working with retailers, government bodies and organisations such as Compassion in World Farming, to ensure the most transparent labelling information possible in order for customers to make informed choices when they are buying our food.
What does our packaging mean: The pig or chicken on the front signifies whether it's a chicken or pork sausage. The farm represents the fact that our factory is built on our family's old farm. The British flag is to signify we buy British as standard as we believe that British is the highest standard of husbandry.
If you have any more questions about pork production and husbandry, please email Debbie Keeble direct on email@example.com
Delivery of online orders
When will my order arrive?
We deliver our orders daily, except Mondays and Sundays, and you can choose your delivery slot at the time you place your order.
Orders placed on Monday will have the option for delivery on Wednesday, Thursday, Friday or Saturday.
Orders placed on Tuesday will have the option for delivery on Thursday, Friday or Saturday.
Orders placed on Wednesday will have the option for delivery on Friday, Saturday or the following Tuesday.
Orders placed on Thursday will have the option for delivery on Saturday, or Tuesday, Wednesday or Thursday the following week.
Orders placed on Friday will have the option for delivery on Tuesday, Wednesday or Thursday the following week.
Orders placed on Saturday or Sunday will have the option for delivery on Tuesday, Wednesday, Thursday and Friday, or Saturday the following week.
What are the delivery charges?
For deliveries in the UK Mainland:
Our 4 pack bundles have a delivery charge of £2.99 (excluding Saturdays)
Our 10 pack bundles qualify for FREE delivery (excluding Saturdays)
There will be a charge of £4.99 for Saturday deliveries to the UK Mainland, excluding the Scottish Highlands & Islands.
For deliveries in the Scottish Highlands & Islands, Northern Ireland and Eire:
All bundles will be charged at £5.99, for any size of order.
Order any day of the week for delivery the FOLLOWING Wednesday.
HECK is also widely available in a range of supermarkets, so look up the nearest one to where you live.
How are HECK products packaged for delivery?
We send out our burgers and bangers in cool boxes with ice packs. Your order will arrive packaged in one of our insulated boxes, or an insulated postage sleeve and we add lots of ice packs into your order to keep the products cool.
Do the sausages I buy from your online shop arrive fresh or frozen?
All of our products arrive fresh, but are suitable for home freezing.
The our products will have a minimum of 5 days shelf life when delivered.
There were some items missing from my order, what should I do?
Firstly, we’re really sorry that we made a mistake so let us help fix that. Please contact firstname.lastname@example.org and we’ll send out your missing packs straight away, or if you prefer we can offer you a refund so just let us know.
Who delivers the parcels?
We use DPD to deliver our parcels. They aim to deliver to you between the hours of 8am-6pm. Busy periods may affect these delivery hours but you should be able to track your parcel if you give us your email address and phone number when you order.
You can also add a delivery note when you place your order to instruct the couriers if they can leave your parcel in a safe place if you are out.
Can I track my parcel?
You will also be able to track your order if you give us your email address and phone number when you place your order, and once the courier has your parcel, they will keep you updated with progress.
Why don’t you deliver to my postcode area?
We’ve now teamed up with DPD who are able to get deliveries to customers in Northern Ireland & Eire, and to parts of the Scottish Highlands & Islands that we weren’t able to reach before.
As our products are perishable goods they need to be kept very cool. Although our packaging is designed to keep the products cool for 48hours, unfortunately it can take our courier over 24 hours to reach some postcodes and areas. We certainly wouldn’t want anyone to have a warm delivery of bangers - yuck!
Due to ferry crossing issues, we still can’t deliver to Scottish postcodes: ZE and HS. Other postcodes which can't be reached are KW15 - 17, TR21 - 25, PH42 - 44 and PA 42 - 78.
We are unable to offer mail order services to the following areas: Channel Islands, Isles of Scilly, Isle of Man, Orkney, Shetland, Outer Hebrides & Inner Hebrides too.
Storage & Cooking
Can I freeze HECK products?
Yes, you can freeze all our products on day of purchase, so bulk buy for the freezer so that you never run out!
Can your fresh products be cooked from frozen?
Please defrost our products fully before cooking if you purchased the packs fresh and then put in your freezer. Do not refreeze once defrosted.
Pan-fry from frozen: Place on the middle shelf under a pre heated medium hot grill for 23-25 minutes, turning occasionally. Turn to a high heat for a further 3 minutes to caramelise.
Oven cook from frozen : Pre-heat the oven to 170/ Fan 150/ Gas Mark 3. Please on a baking try with a little sunflower oil and bake on the middle shelf for 20-25 mins, turning occasionally.
Can your frozen range be cooked from frozen?
How long can your fresh products be frozen for?
With everyone’s freezer being different, it varies. Our packaging advises up to a month, however we have had them in the freezer for longer and this hasn’t compromised the quality but please use your own judgement here.
What's the best way to cook HECK products?
You can grill, fry, saute, barbecue and bake almost all our products. Cooking instructions are on each product packaging for tips on best ways and cooking times so make sure you check out the packaging as each product has slightly different cooking instructions.
CHIPOLATAS & COCKTAILS:
Pan-fry for best results: Pre-heat a pan on a medium heat. Add a little oil and pan-fry for 8-10 minutes, turn occasionally.
To grill: Place on the middle shelf under a pre-heated medium hot grill for 12-14 minutes, turn occasionally.
Pan-fry for best results: Pre-heat a pan on a medium heat. Add a little oil and pan-fry for 12-14 minutes, turn occasionally.
To grill: Place on the middle shelf under a pre-heated medium hot grill for 18-20 minutes, turn occasionally.
Pan-fry for best results: Pre-heat a pan on a medium heat. Add a little oil and pan-fry for 14-16 minutes, turn occasionally.
To grill: Place on the middle shelf under a pre-heated medium hot grill for 16-18 minutes, turn occasionally.
Pan-fry for best results: Pre-heat a pan on a medium heat. Add a little oil and pan fry for 10-12 mins, turning regularly. Check product is piping hot throughout before serving. Do not re-heat.
A huge responsibility lies in the hands of us as consumers, so we recycle correctly. We must educate the population to get this right.
It is also really important to us that whilst we are conscious about the effect of our packaging on the environment, we must also ensure that we don’t increase food waste which is just as big a problem for the environment as plastic waste if not a bigger problem. We must also make sure we meet health and safety regulations. It is important to us that we make sure that whatever packaging we use we can still maintain the shelf life of the product and ensure as little food waste as possible, in the factory, supermarket and your home. We are currently still in the process of looking for alternative packaging that is fully recyclable and doesn’t increase food waste. If you have any ideas or suggestions, then please don’t hesitate to get in touch with us email@example.com.
All of our frozen vegan and meat range is in fully recyclable cardboard packaging and is currently available in Sainsburys, Waitrose and Holland and Barret stores.
Is your packaging recyclable?
Our cardboard sleeves
We want to let our customers know that paper packaging isn’t bad. It’s durable, attractive, renewable and recyclable, as well as serving a purpose; giving you all the information required about the product within it!
Our plastic trays
There are many controversies surrounding the use of plastic packaging which is affecting global pollution.
Our tray supplier uses 90% recycled, previously used and post-consumer waste. This percentage used to be someone else’s packaging, and it’s all 100% recyclable so it will therefore end up being someone else’s packaging in future.
HECK Product Availability
Are your products available outside of the UK?
Normally yes, but because of COVID 19 this is no longer possible.
Can I buy your products in the Republic Of Ireland?
You normally can but because of COVID 19 this is no longer possible.
Are your products stocked in stores in Northern Ireland?
Unfortunately we don’t have any listings in stores in Northern Ireland at the moment, however we’re currently working on getting our products onto the shelves. Hopefully it won’t be too long until you see them in your local supermarkets!
Which supermarkets stock HECK?
Tesco, Sainsbury’s, Morrison’s, ASDA, Booths, Ocado, Amazon Fresh, Waitrose, Co-op. (Selected stores & lines) as well as supermarket online stores where they have them. Find more details of which products are stocked by which supermarkets here.
Do you have any vouchers or coupons?
Contacting the HECK Team
What are the HECK office opening times?
Our office is open Monday to Friday 9am-5pm.
If you call outside of office hours or don't get an answer, please feel free to leave us a message and we will get back to you as soon as we can. We aim to get back to all emails and messages within 48 hours, however during busy periods it may take us slightly longer – so please bear with us!
I have a query. Who do I contact?
For all queries please contact firstname.lastname@example.org or call 01845 567709. We aim to get back to you within 48 hours.
Do you do factory visits?
Factory visits are on hold due to Covid-19.
We have always loved showing visitors around our factory. In the current circumstances it is not safe, but if this is something you’d be interested in for future, please get in touch email@example.com