Delivery of online orders
When will my order arrive?
We deliver our orders daily, with the exception of Mondays and Sundays. You’ll be able to choose your delivery date at the time you place your order.
It takes us a day to process your order so unfortunately, we cannot offer next day delivery. The earliest you can receive your order is 2 days after you place the order.
What are the delivery charges?
For deliveries in the UK Mainland:
For orders under the value of £25, there will be a £4 delivery charge to receive Tuesday, Wednesday, Thursday or Friday.
Orders £25 or over qualify for FREE delivery (excluding Saturdays)
There will be a charge of £6 for Saturday deliveries to the UK Mainland, excluding the Scottish Highlands & Islands.
For deliveries in the Scottish Highlands & Islands, Northern Ireland and Eire:
All orders will be charged a £6 delivery fee.
Orders will be delivered the FOLLOWING Wednesday only.
HECK is also widely available in a range of supermarkets, so look up the nearest one to where you live.
How are HECK products packaged for delivery?
We send out our burgers and bangers in insulated cardboard boxes. We add lots of ice packs to keep the food chilled. These boxes are designed to keep things cool for 48 hours.
Do the sausages I buy from your online shop arrive fresh or frozen?
All of our products arrive fresh, but are suitable for home freezing.
There were some items missing from my order, what should I do?
Firstly, we’re really sorry that we made a mistake so let us help fix that. Please contact email@example.com and we’ll send out your missing packs straight away, or if you prefer we can offer you a refund so just let us know.
Who delivers the parcels?
We use DPD to deliver our parcels. They aim to deliver to you between the hours of 8am-6pm but in busy periods these hours may be affected. Input your email address and mobile number when you order, and you’ll be able to track your parcel.
You can also add a delivery note when you place your order. Give the courier an instruction to leave your parcel in a safe place if you’re out.
Can I track my parcel?
You will also be able to track your order if you give us your email address and mobile number when you place your order, and once the courier has your parcel, they will keep you updated with progress.
Why don’t you deliver to my postcode area?
We’ve now teamed up with DPD who are able to get deliveries to customers in Northern Ireland & Eire, and to parts of the Scottish Highlands & Islands that we weren’t able to reach before.
Due to ferry crossing issues, we still can’t deliver to the following Scottish postcodes: ZE and HS
Unfortunately we are unable to offer mail order to the Channel Islands, Scillies and Isle of Man.
As our products are perishable goods, they need to be kept very cool. Although our packaging is designed to keep the products cool for 48hours, unfortunately they can begin to warm up depending on storage & weather conditions. Our couriers aim to deliver within 24hours but it can take longer than this to reach some postcodes and areas. We certainly wouldn’t want anyone to have a warm delivery of bangers!